Comments on: Don’t buy this desktop

By: Frontline

Frontline — Mon, 26 Apr 2010 20:26:50 +0000

Man, all that time we spent picking it out. What a let down.

By: Anome

Anome — Tue, 20 Apr 2010 03:54:39 +0000

Stupid question time: When they replaced the motherboard, did they replace the CPU as well, or just mount the old one on the new board?

Memory’s another possibility, obviously, and the PSU as Morn suggested.

Or it could still be the motherboard. Wouldn’t be the first time they replaced a faulty motherboard with a different faulty one. Especially if the problem is common to this particular model.

By: Steven3x

Steven3x — Tue, 20 Apr 2010 01:39:21 +0000

I have been hearing A LOT of bad things about HP of late… kind of sad really since they used to be 2nd only to Dell as the best on the Windows OS side. What happened to them? Dell had been #1 in Windows PCs (even rivaling Apple/Mac) for ages but then they kinda fell in customer service pretty poorly a couple of years back. Now they are back at the top again because they apparently managed to fix whatever went wrong.

Let’s hope HP can do the same.

In the meantime, assuming you are far past the point of returning for a refund by now, hold onto that warranty and monitor it’s expiration closely… you may actually want to consider an extended one. Normally I would NEVER say that about a desktop (or cheap netbook) – but my God gknee! You have been put through torture!

By: Androne

Androne — Mon, 19 Apr 2010 22:44:38 +0000

Hey jeannie,

I have predecessor to that HP Pavilion (m8523) and had only one issue with it that I am hoping a new Hard Drive will fix. From day one at least once a week it goes crazy accessing the Hard Drive and I can’t use it again until it stops. I reinstalled Windows, upgraded to 7 and it still happens. Between you, Molly Wood and myself and who ever else is having issues I would say that HP needs to improve quality control and provide real customer service.

Trying to find drivers & updates on their site is an exercise in futility too.

André Aka Androne

By: Holly

Holly — Mon, 19 Apr 2010 22:44:22 +0000

wow… this sucks! The specs look like a great machine but it’s terrible that you’ve had such issues. I really hope you can find the cause and get it fixed. Guess it’s good you got the longer warranty!

By: jeannie

jeannie — Mon, 19 Apr 2010 21:58:20 +0000

Could be. It took days of my time to convince them to replace the motherboard, then more time to get them to replace the video card. If I call again I will get the morons who’s response to everything is “You have to reload Windows”. Ugh. I’m hoping the last video driver update took care of it.

By: Morn

Morn — Mon, 19 Apr 2010 21:37:07 +0000

If the motherboard and graphics card still crash after being replaced… Perhaps it’s a power supply unit issue? Kind of running out of things to replace though.

By: Twirrim

Twirrim — Mon, 19 Apr 2010 21:35:47 +0000

Refund time, item sold has proven to be “not fit for purpose”